Sep
22
2014
September 22nd, 2014 by Mike Spence

Our point of sale system does a lot.  After 20 plus years of development, we have had to add feature after feature to stay current and to accommodate the industry (and customers) needs.   I’m guessing that your business has had changing needs as well.  I know that many of our customers have concepts that have changed with the times.   With this in mind, I thought I’d address how easy it is to go back through a training session with SP-1.

Training modes:  Our support guys can install a training mode on your point of sale or on your back office machine.  This allows you to train staff,  explore menu revisions and tweak settings with out affecting your live system.   This is a great way to make sure you have live training options in your store.

Live training with our staff:  Our customers frequently want to setup training sessions with our staff.  Our staff is happy to do this!  Our support staff can even pull a backup of your data and train your while you are not at the store.  This eliminates the need to interfere with the SP-1 by SelbySoft point of sale system while training. 

Questions?  Call us!

 

 

Posted in POS Features, Uncategorized Tagged with:

Nov
07
2013
November 7th, 2013 by Mike Spence

 

Has it been a while since you dug into some of the features that  SP-1 by SelbySoft has to offer?  Did you hire a new manager and now want to train them on the back end of SP-1?  One of the challenges with any store is that they rarely have an opportunity to train on the POS because it’s in use.  It’s not a time zone thing either – I don’t know a lot of owners who would want to train at 3am or 11pm with their staff.  It’s usually because the POS is in operation!

So, why not call us and let us help?   With our SP-1 by SelbySoft POS we can setup a virtual training session of your SP-1 by SelbySoft system through our support department that let’s us train any of your staff outside of the POS computer or even outside of the store!  

This is a free option included with our support plans.  Don’t hesitate to use it! 

Posted in Order Entry Tagged with:

May
17
2012
May 17th, 2012 by Mike Spence

I’m training someone new.  It’s a new salesperson for what we call “peripheral sales”.  In other words, his job will be to contact all of our current customers on a regular basis and introduce new products, keep our company relationship going and generally see how things are going.

It’s time consuming and frustrating in some cases.   It’s also a fantastic opportunity for me to re-open my eyes to the things we do and what we have to offer!   I wrote once before about this but it bears repeating. . . Sometimes you have to pretend you are new.

So, take a few minutes and call us and ask what is new.  Really go back to the reasons you bought a POS to begin with and see if you are using them.  While you are at it, ask us about:

  • Hands Free Marketing
  • MobileDash
  • Text Your Usual
  • Online Ordering
  • Sticky Printers
  • Barista Monitors

Posted in Uncategorized Tagged with:

Aug
25
2011
August 25th, 2011 by Mike Spence

Has it been a while since you dug into some of the other features of SP-1?  Did you hire a new manager and now want to train them on the back end of SP-1?


One of the challenges with any store is that they rarely have an opportunity to train on the POS because it’s in use.  It’s not a time zone thing either – I don’t know a lot of owners who would want to train at 3am or 11pm with their staff.  It’s usually because the POS is in operation!


So, why not call us and let us help?   With our SP-1 POS we can setup a virtual training session of your SP-1 system through our support department that let’s us train any of your staff outside of the POS computer or even outside of the store!  

This is a free option included with our support plans.  Don’t hesitate to use it! 




Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Uncategorized Tagged with: ,

Jul
13
2010
July 13th, 2010 by ssadmin
After my last blog on Job Classes, I was thinking about the other use for them.  Tracking how much training you are doing!
As you (hopefully) remember, my last blog was on how Job Classes work.  As a recap: 
Each employee can be assigned up to five (5) Job Classes.  Each of these Job Classes has a description and a separate wage and (if you accomdate it) an overtime wage.   So, once these are assigned to the specific employee, they appear on clock-in.  Your employee then selects what Job Class they are working for that time period.
There is a great secondary use for this feature however – Training. 
We have a number of clients that take the training of their employees pretty seriously and want to make sure that employees are up to speed before they are being paid fully.  It’s a pretty common idea in a lot of businesses.   For example, you may require that an employee work a certain number of hours as a barista trainee before getting a raise.  Or, you might require a certain number of hours on the clock after being hired before that employee is past their “probation” timeframe.

We do it here at SelbySoft and it helps us in making sure that the employee and the company are on the same page.  For anyone that is interested in how we do it, we have a three month evaluation and training period before any raises and before the rest of the guys stop referring to them as “that new guy” and actually use their name.

With SP-1 you can create a training Job Class that is used when that employee clocks in each shift.  That will allow you to effectively track how much time was spent on training in that job.  SP-1 will report that on the time keeping and also report the total training time your store utilizes over a set time frame.

This is a really great feature to help track and control your training programs in your location. 

Contact us at:
 SelbySoft Mike Spence
800-454-4434 Sales@SelbySoft.com
 http://www.selbysoft.com/
 8326 Woodland Ave.
 Puyallup Wa 98371

Posted in Employees, Reporting, Uncategorized Tagged with: ,