Dec
27
2011
December 27th, 2011 by Mike Spence

Order confirmation monitors are becoming more and more popular with our customers that are looking to up grade that old pole display into something more effective and exciting.

OCM is fast becoming the way to promote your products from the counter top.  With a 9″ or 17″ monitor, this system allows you to promote your products through a slide show of pictures  while the customer is thinking about their order. 

 

Once the customer starts to place their order, the screen changes to show them, clearly, what the employee is entering.  This way you have a very exact understanding that the customer will get what they ordered.  Further, the side of the screen will still show three up-sell pictures and a scrolling message.

 

 

 

 

 

 

 

This is a great way to help cut theft as well  as the customer knows what the change should be.

 

Posted in Marketing, Order Entry, POS Features Tagged with: , ,

Jul
28
2011
July 28th, 2011 by Mike Spence


They are not pole displays.  Sounds harsh doesn’t it.  It’s true though.  A pole display is typically old looking, unappealing and really does not cut it in todays world.  Think high resolution monitor with pictures of your product instead of that 3-4 line display with ugly green text. 


They cut theft.  That’s right, they can actually cut employee theft.  Simply by making sure that the customer sees a total on the screen before the employee collects money.  With an OCM facing the customer, you are enlisting your customer in making sure the employee actually rings up the order. Add a simple sign stating your order is free if not displayed and you will cut theft down a significant degree. 


You can sell advertising.  I know it sounds weird but you can.  Since the OCM has the ability to display a slide show of pictures it’s possible to load anything you want.  We currently have customers that sell one slide.  Think advertising for a Realtor.    Sell a popular roasters beans?  Offer to advertise on the OCM for them.


Customers confirm their order.  This is the reason that these were originally developed after all. Because the customer can see their order on the screen, you will will make less mistakes.  Actually, you will probably make the same amount of mistakes, you just catch them before completing the ticket. 











Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Marketing, Uncategorized Tagged with: ,

Sep
29
2010
September 29th, 2010 by ssadmin
Pole Display and Customers.
There is big  push in a lot of areas to implement pole displays for customer protection.  The thought is that customers will be safe from being ripped off by seeing the correct price.
After my trip to Disneyland,  I’m thinking more and more that we need to think about using pole displays or customer confirmation terminals  and receipt printers for protection against employer theft as well.
For example,  twice while in Disneyland, I bought product from a street vendor and had them ask if we would like a receipt.  When the answer  was no , they took cash and never used the register! Unfortunately, this is a pretty common scenario with locations where there is only one employee working during that shift.  

A good POS with a pole display and automatic receipt  printer helps stop that.  The employee knows that the customer is watching what is happening.    Add a cash drawer that will not allow the next transaction  to be rang up until the drawer and closed and you can be pretty sure you are doing everything possible to prevent theft.    

Add a low tech sign telling customers to expect a receipt to be offered and you are doing better. 
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
 WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Hardware, Order Entry, Uncategorized Tagged with: ,