Recently we have been running some customer comments in our advertising. I thought it would be fun to share some of the things our customers have felt confident to share about us:
“We couldn’t have asked for better customer service. SelbySoft Rocks!”
– John & Lynelle from Mudhouse with 4 locations in VA.
“Where would we be without SelbySoft? This POS system is worth the investment! It makes ordering a breeze so we can give our clients great customer service. Plus, as an owner it’s amazing how useful all the reports and other features are for running our business! And of course the support staff are incredible!
Thanks SelbySoft Team!”
– Pam Thomas – The Place To Be Canby, Or.
“With SelbySoft, we have been able to better manage our nine locations. The hourly Recaps and sales data have allowed us to eliminate wasted accounting time and to better manage our labor on an hourly basis.”
– Lori Foerster , Prior owner of Crane Coffee, 9 locations Omaha, NE.
We are a small owner operated coffee shop/bistro and started with a very primitive cash register and order system. We attended the Coffee Fest trade show in DC. in 2008 and meet the SelbySoft team. While at the convention there were other POS systems present, however we were constantly drawn back to the SelbySoft booth. Here is why, first the product development is user friendly with pictorial options. This makes serving the customer faster and more accurate. The knowledgeable sales team were able to answer all questions with examples and expertise. Once home, we had a phone conference with Mike and did many phone demos. This is what secured our purchase. Not only did Selby Soft have a great product and great team, they were able to develop a system to suit our personal needs. Our business was growing into not only coffee but a bistro, so our POS had to define both those needs. We ended up with a barista monitor and food monitor in 2 separate places in our store. This shortened our initial order time, wait time and service time. The way our store operates is at such a professional level, that now it is seamless. Now 3 1/2 years later we will be ordering another system that will complement our expanding kiosk business for 2012. Thank you SelbySoft, you are amazing !
Jim and Kathy Kozak, Talia Espresso, North Wilkesboro, NC.
Pike Creek Coffee Roasterie really leaned on the expertise of the SelbySoft team in choosing our POS system. That was nearly 4 years ago, and they have never let us down! When we have questions, they are fast to respond, always offering helpful solutions to make our coffee shop run more smoothly. Stepping into the world of coffee shop ownership as total newbies, we are SO glad we discovered SelbySoft!
Posted in Shows Tagged with: customer comments