Oct
10
2013
October 10th, 2013 by Mike Spence

We all want to be that company that knows our customers by heart.  Unfortunately, sometimes it can be difficult to remember everything about everyone!  If you are using our built in gift and loyalty system, you can get SP-1 by SelbySoft to help you!

It starts with the gift card because that gives you a reasonable reason to ask for a customers name, address, phone, email or anything else you want to track.  Not interested in the marketing features?  Not a problem, simply collect only the customers name.  Once you have this, you can assign their gift card to their name in SP-1.

In SP-1, you can now simply type the customers name or swipe their gift card and SP-1 will pull up their last order.  Along with the order, you will have buttons to duplicate their last order and even custom notes about that customer!  This makes it very easy for your employees to comment on the last order the customer had.

Posted in Employees, Gift Cards, Marketing Tagged with: , ,

Aug
11
2011
August 11th, 2011 by Mike Spence
Random Competitor Receipt



I pay attention to customer receipts.  It’s part of my job and I always like to see how different companies present a customer receipt.  

Recently I received a receipt from a store that was using one of my competitors.  I was a little shocked at how bad it looked.  The prices don’t line up, the quantity field has 1.00 instead of whole numbers (after all you are not selling 1.25 scones).  I’ll hope that the receipt is partially a reflection of the way that company setup that particular location.  Maybe, just maybe they have some switches that will allow them to reconfigure the receipt to look better.   


Seeing this receipt made me realize that many people don’t really consider how a receipt might look when they are shopping for a POS.  I think that the receipt can be very important as it is a reflection of your store and your professionalism.  It’s also a reflection on the POS company.  Nobody is perfect but receipts should look good.   


For example, the receipt I’m referring to has the quantity as 1.00.  The reason this is a poor reflection is that it shows a lack of thought in programming.    It makes sense to take it out to two decimal places if the item being sold is weighed and sold by the ounce / gram etc.  This company choose to mark every quantity to two decimal places, even if the item is not something that is weighed.    It was most likely done this way because it was easier from a programming standpoint.   


We have the same ability to sell by weight.  We choose to add the extra lines of code to insure that weighed items are taken out to two decimal places and other items just show the whole number.  It just makes sense!  

SP-1 Receipt



















Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Marketing, POS Features, Uncategorized Tagged with: ,

Oct
21
2010
October 21st, 2010 by ssadmin
Customer Accounts

Do you work with any businesses or schools that order often and want to be billed?  If so SP-1 can help you!
Over the years we have run into a lot of stores that will run a “tab” for their business customers.  SP-1 has a complete accounts payment system built into the software.
SP-1 will allow you to setup a customized customer profile for each of these accounts.  Once that is setup, customers can “charge” their ticket to their account.  This can have a password applied to it as well so you don’t have employees setting up accounts for friends.

Once your customer sends in a payment, you can make that with the account payment button on the Order Entry screen.  This will then pay off all or part of that account. 
SP-1 will also allow you to run custom billing reports and send account statements to these customers!  Our reporting can be setup to  This allows you to communicate with your customers and receive proper payment.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Marketing, Order Entry, Uncategorized Tagged with: ,