Category: Uncategorized

Oct
14
2010
October 14th, 2010 by ssadmin
New Birthday Notification!

Do you keep track of your customers birthdays?  One of our latest features is to notify you that a customer has had a birthday!

We start by setting up the notification in System Setup | Operations: 2

The Days Prior and Days After fields are setup to allow you to provide notification before and after the actual birth date that you have on file for the customer.

Once you have the switch setup, we need to make sure we have a birth date for the customer.  This is entered into the customer file.

When you use the customer at Order Entry and start a ticket you will see the following on their birthday!

Below is an example of the message if the birthday has passed but is still within the notification!

Don’t forget that we can also provide you with the list of customers and their birth dates if you would like to do traditional mailings as well!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Marketing, Order Entry, POS Features, Uncategorized Tagged with: ,

Oct
14
2010
October 14th, 2010 by ssadmin
Employee Security

It’s true, the days of one and two letter employee passwords are gone.  Chances are you might be one of the people that created an employee code and then used 123 as your password.
In order to better safeguard our customers and to insure our customers are in compliance with PCI and PA-DSS regulations for credit card systems, we have moved to providing secure employee password systems in the SP-1 POS system.
In versions 7.60 and above, you are required to have passwords that meet industry standards for security.
Employee Password Specifications:
  • Must be 7 characters or more.
  • Must contain a combination of numbers and letters
  • Must expire every 90 days.
  • Will not allow for the same password to be used within last 4 times.
  • SHA-512 Cryptographic Hash system for password security.  http://en.wikipedia.org/wiki/SHA_hash_functions
  • Employee lock outs after multiple failed attempts

In addition to this, all the employees access is being tracked and logged as well!

The great news with all of this is to insure that your system is as secure as possible!  For those of you that are dreading typing long complex passwords. . . Implement the Card Swipe or Fingerprint ID – With those items you don’t have to type the password every time!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Employees, theft, Uncategorized Tagged with: , ,

Oct
12
2010
October 12th, 2010 by ssadmin
Comments In SP-1

Are you using the pre-programmed comment feature in SP-1?  For those of you that are not aware, you can setup a total of 13 pre-programmed (canned) comments in SP-1.
This feature is setup in System Setup | Ticket Comments. 
These can be used for those situations where you need to communicate with the kitchen or Barista but don’t want to make a dedicated POS button for it.  You also have the ability to setup if you want those comments to print to the dedicated printer.  

Combining these pre-programmed comments with the Manual Input comment can make sure that you cover any situation that can come up.

If you do have a situation that requires a comment and you need to charge a customer (an extra cup for example), then combine this with the Misc. Charge Button.  That will allow you to add a dollar amount to the ticket to insure you are covered.

Finally, what good are comments if they can’t be tracked?  SP-1 has the ability to provide complete reporting on even the comments that have been used.  This lets you determine if a comment is so popular that making a modifier button would make more sense.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Order Entry, POS Features, Uncategorized Tagged with:

Oct
07
2010
October 7th, 2010 by ssadmin
Discounting!

You know what I think is petty cool?  The fact that you can use discounts and coupons on the fly in SP-1.  

While on vacation recently my family and I were pretty shocked to still into POS systems that can’t do this. 
Multiple times we ran into systems that required the counter person to put the discount first or it would not calculate properly.  In one instance I was able to talk to the manager about it.  She had to come over and void our ticket and then have the counter person re-ring the order in.  She told me this was a pretty common problem because people don’t always present the discount up front. 
I guess I always take for granted that allowing a discount or coupon to he applied at any time during the order is a simple thing.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Marketing, Uncategorized Tagged with: ,

Oct
05
2010
October 5th, 2010 by ssadmin


Going To Coffee Fest? 


SelbySoft will be up at Coffee Fest on the 29th, 30th and 31st of October!  Look for us at Booth 804 / 806!

If you need some free passes, please just shoot us an email or give us a call and we will get you some!

Deadline is 10/10/2010 for the free passes! 



Contact us at:
SelbySoft
Mike Spence
800-454-4434

Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Shows, Uncategorized Tagged with:

Sep
29
2010
September 29th, 2010 by ssadmin
Pole Display and Customers.
There is big  push in a lot of areas to implement pole displays for customer protection.  The thought is that customers will be safe from being ripped off by seeing the correct price.
After my trip to Disneyland,  I’m thinking more and more that we need to think about using pole displays or customer confirmation terminals  and receipt printers for protection against employer theft as well.
For example,  twice while in Disneyland, I bought product from a street vendor and had them ask if we would like a receipt.  When the answer  was no , they took cash and never used the register! Unfortunately, this is a pretty common scenario with locations where there is only one employee working during that shift.  

A good POS with a pole display and automatic receipt  printer helps stop that.  The employee knows that the customer is watching what is happening.    Add a cash drawer that will not allow the next transaction  to be rang up until the drawer and closed and you can be pretty sure you are doing everything possible to prevent theft.    

Add a low tech sign telling customers to expect a receipt to be offered and you are doing better. 
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
 WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Hardware, Order Entry, Uncategorized Tagged with: ,

Sep
27
2010
September 27th, 2010 by ssadmin
Holiday’s and Customer Rewards!
Every year the holidays seem to get busier and busier!  Remember that your customers are short on time, patience and money during these times.
Now is the time of the year to start using the marketing database you have been building up with your delivery customers and with your gift card / reward programs.  This information allows you to get a leg up on the other advertising campaigns your competition by reminding your customers why they buy from you in the first place. 
So, where do we start? How about with the Top 100 List of customers?  Send them a reward for coming in so often and remind them why they are important to you.

Let’s not forget the people that have started to drift away from your store.  These are the so-called “lazy” customers.  Target the ones that have not ordered in 30,60 or 90 days.

Changing your holiday hours?  Staying open later on weekends etc?  Great!  Let’s tell people about it. . . Target your customers by time frame and send your early morning customers a coupon for coming in later.

Too busy in the dining area?  Let’s use that same report to target people that use their cards in the dining room.  Target them with a carry out or delivery special, or just let them know they can pre-order!

Finally, try some blanket emails to target your whole customer base with holiday promotions. This can be targeted in a number of ways and can be tied in with  free marketing on Facebook and Twitter.

Last but not least – run the historical reports to see how well certain specials did last year

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
 WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Gift Cards, Uncategorized Tagged with: ,

Sep
15
2010
September 15th, 2010 by ssadmin
Are you preparing for the holidays? 

The holidays are coming! I know it might seem early to think about Thanksgiving, Christmas and the new year when it is not even Halloween yet but relatively speaking they are fast approaching!

So what does that have to do with anything? When you are thinking about your POS system, quite a bit.  This is the best time to start really looking at what happened last year around these holidays.  A lot of store owners that have not made a switch to POS base their expectations on memory – not always the greatest idea. 

Now is the time to start evaluating your menu to prep for the labor and menu changes that will be coming up.  Looking at the data SP-1 can give you will help you make educated and sound decisions to prepare for the coming holidays.

Start by using your Business Summary report to evaluate what menu items worked last year for the same time frame. We suggest the you pay close attention to the menu group and  the specialty portion of the Business Summary. Look at how well your past menu items, and especially your holiday specific items, did last year and adjust accordingly.  This will help you in labor planning, marketing of items and portion control.

Afterall, one of the reasons that you bought a pos was to help keep track of your sales right?

 
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Gift Cards, POS Features, Uncategorized Tagged with: ,

Sep
08
2010
September 8th, 2010 by ssadmin
Just thought I’d share a new feature recently added to SP-1.  We have added a new tab on the Dashboard called Daily Detail.  
This latest report shows a breakdown by Menu Group Categories for today, last week, last month and last year.  This also can show you an on-the-fly breakdown by Order Type. 
New Daily Detail 

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Reporting, Uncategorized Tagged with: ,

Aug
30
2010
August 30th, 2010 by ssadmin
Have you looked into spare equipment for your POS system? 

This blog is for those of you that are running systems that have seen better days.  All of us try to push the envelope when it comes to equipment.  I rarely have a customer that calls us up after 3 years and says that they want to replace the computers pro-actively! 
If your stations are 3, 4, 5 or more years old, then you might want to think about a spare computer.  You have extra product on hand right?  A spare tire in the car?  A spare house key or car key?  It makes sense to have a spare computer for one of the most mission critical pieces of equipment in the store!

Recently, we had a customer running a two terminal system with eight year old computers .  .  . on a Wednesday, his main computer died.  Sure, he was still up on station two but it severely impacted the business while he waited to buy a new computer and have it arrive and configured.
If he had a spare, he would have been up and running immediately!   
So, if your computer looks like the one below – call us and ask about options for spare equipment! 

Contact us at:

SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Hardware, Uncategorized Tagged with: ,

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