Category: Delivery

Dec
07
2015
December 7th, 2015 by Mike Spence

Have delivery?  Sometimes we know those drivers are carrying too much money!   You can use the delivery driver drop system to record how much money each driver has left at the store.  This allows you to print a receipt for the drive as well so there is a record of the drop after the employee leaves the money.

Drive Drops

Posted in Delivery, POS Features Tagged with: , ,

Aug
14
2014
August 14th, 2014 by Mike Spence

Do you offer split portions in your location?    For instance, many pizzeria’s offer 1/2 & 1/2 pizza or allow customers to change something on a 1/4 or 1/3 of the pizza.   All of that is easily handled through the Portion section of SP-1.    SP-1 allows you to setup unique pricing for the different methods of split portioning as well.

 

 

Posted in Delivery, Order Entry, POS Features Tagged with: , ,

Jul
17
2014
July 17th, 2014 by Mike Spence

If you have delivery drivers then you probably have this issue:

Your insurance company bills you higher fees for your delivery drivers.  With one of our customers, the example was $2 per $100 in payroll for staff and $7 per $100 in payroll for delivery drivers.  The issue that comes up is that your drivers are not actually driving for the whole time they are on the clock.

Utilizing our XML Ticket export in SP-1, we have the ability to gather data that can let us help reduce your costs.   This export let’s us see the total number of deliveries, total time on the road and average time per run.  The most important is the total time on the road.     In one example with a customer we found that their drivers spent a total of 2,830 actual hours on the road. 

When we calculated the insurance rate based on hours on the road and not based on hours clocked in we found a difference of over $1,100!

Want to take a look at this?  Give us a call!

Posted in Delivery, Employees Tagged with: ,

Aug
15
2013
August 15th, 2013 by Mike Spence

Do you offer delivery as an option?  If so, you should know that SelbySoft has a number of driver reimbursement options for you to look at.

  • Per Item:  If you compensate based on the number of items delivered, this is the way to go.  This will allow you to setup a price for compensation based on the menu group item that the employee delivers.  For example:  paid by the pizza.
  • Per Ticket:  The most common method of compensation for drivers.  They are paid based on how many tickets they deliver (in the example it is $1.00 per ticket).
  • Percentage:  With this method, you are able to compensate by a percentage (it can differ per employee).  This is a great way to reward an employee who works harder by giving them a higher percentage.
  • Mileage:  When this is selected, drivers can enter the starting and ending odometer mileage of their vehicles.  Employees are then compensated by the mile.
  • None:  Pretty easy. . . There is no additional compensation!

 

Posted in Delivery, Employees Tagged with: ,

Jan
10
2013
January 10th, 2013 by Mike Spence

Here is something that comes up every once in a while. . .  If you have delivery drivers, then you might be paying more in insurance than you need to.

Most insurance companies bill you based on total payroll hours for all employees working the store.  Delivery drivers are billed at a higher dollar per hour than kitchen prep or cashiers.  This is done because there is obviously more risk when an employee is on the road.  The problem here is the you are also paying the higher rate for that employee when they are not on the road as well.

For example . . .  Let’s assume your insurance company bills you at $2 per $100 in payroll for prep, cashier etc and then $7 per $100 for delivery drivers.

For this store, they did 7,000 deliveries and 2,830 hours on the road.  That is an average of 24 minutes per run.  Insurance should only be billed at the higher rate for that payroll that was on the road! By taking the total payroll for all delivery drivers and subtracting out the payroll amount for those 2,830 hours on the road, we can get a true figure of how much payroll should be billed at the higher rate.

In this case, it was an $1,100 savings in insurance!

If you have deliveries, see how we can help you with our XML ticket history report.

 

 

Posted in Delivery, Employees Tagged with: , ,

Oct
09
2012
October 9th, 2012 by Mike Spence

Do you sell pizza?  If so you have probably run into 1/2 & 1/2 pizza situations.  SP-1 supports that and more. We support 1/2 & 1/2 as well as 1/4 and 1/3 pizzas (if you wish!).

Below is a screen shot showing a large supreme pizza.  This pizza has extra sauce on the whole pizza.

We have taken salami OFF the first quarter and ADDED jalapeno to the first quarter.  You can see the other three quarters as well.

 

Posted in Delivery, Order Entry Tagged with: , ,

Aug
17
2012
August 17th, 2012 by Mike Spence

Do you take phone orders?  If so, you can save your staff time by implementing a Caller Id system.  SelbySoft has a fully integrated Caller ID system that allows your employees to see who is calling in!

This caller id system will appear when the phone rings.  SP-1 will show you the customer name and phone number.  If that customer is already in your customer database, the address will be shown as well.

When you select the appropriate button, SP-1 automatically pulls up the customer and shows you their information and last order.  That eliminates having to enter the entire phone number when you answer the phone.

If  the customer is not in the database then you have the option to add that customer.  Once you add, the name and phone number information are automatically added to the customer file by the caller id system.  That eliminates having to re-type that information in.

Give us a call if you would like to explore this option more fully!  There are some neat little factoids for you about Caller ID below!

 

Theodore George “Ted” Paraskevakos from Greece, was the first person to patent caller id technology.  This happened in 1968. From 1969 to 1975 he was granted 20 or so patents on that technology.

Kazuo Hashimoto, a Japanese inventor with over a 1,000 patents built the first prototype caller id display.  That is now on display in the Smithsonian!

 

 

Posted in Delivery, Hardware, Order Entry Tagged with:

Sep
20
2011
September 20th, 2011 by Mike Spence

Over the last year we have seen more of our customers look at catering options with their products.  Obviously that leads to more calls to us asking how we can help.  Fortunately, we already have a number of wants to help with this.

It starts with creating a catering menu.  Talk to our support about creating a specific menu group with your catered items.  This allows your employees to have one button access to the items you cater and the prices you charge.

When a customer calls in, make sure you use our Customer Tracking system to add the customer.  Often these customers

are already in your database and may simply be having you delivery items to a different address.   They may even use a different contact number when calling you.   In SP-1, we track up to 10 phone numbers per client.

 

In SP-1, when you add (or edit) a customer, you can select the phone number / email address button to update or add information for the customers profile.  In catering this is advantageous because you now can get  hold of the direct person that is placing the order if there is a question.

 

The next step is to use the Additional Addresses button to enter the customers catering address. This is important because you might be providing the items to a different location than what you have on file as the main address.

Once we have the order placed, we have two more options available to us.  If you have done catering before then you know that sometimes when the customers calls, they are not actually placing the order right?  Sometimes, it’s an office manager or assistant that is calling around to check on pricing.   We handle this as well!  At the ticket completion screen, you can convert any order into a quote only.  What this does is save the order under that customers phone number for future reference.  When (if) the customer calls back to place that catering order, you will have all the details laid out in front of you!    This allows you to easily and quickly duplicate the previous quote and then turn it into an actual order.

Once the catering order is ready to finish, we can use our Deferred Order system to schedule this order for a future date and time.  SP-1 will automatically print your order on the day and time that it is due.  We even allow you to set the default time the order should be printed.   If it needs to be ready at 4pm the order can print at 3pm! 

So the complete catering options look like this:

  • Add customer with multiple phone numbers and addresses
  • Take order and turn into a quote
  • Duplicate the quote and mark it as a deferred order
  • The order then prints automatically at the time it is ready
  • Reporting for the manager and owner on all future orders

 

SP-1 can make this type of coffee shop or restaurant catering easy by implementing the built in features of our POS!

Call us for more information!

Mike.

 

 

Posted in Delivery, Employees, Marketing, POS Features Tagged with: , , ,

Mar
01
2011
March 1st, 2011 by ssadmin
How Order Types Work


Order types are an interesting concept in SP-1.  Basically they give you the ability to assign a station to the type of order that will normally be accepted on that station.

This really comes in handy in environments with multiple stations.   For example, in a typical shop you may have:

















In this scenario, you have two stations for the front counter and two stations that are used to take phone orders.  By using a default order type we can help speed that service.  So, the phone stations would automatically be set to show the caller id or phone number screen and at the end of the order the type would be pre-set to “Pickup” or “Delivery” (depending on the type of business).    The order type can be changed on the fly as well.









Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Delivery, Order Entry, POS Features, Uncategorized Tagged with: ,

Jan
27
2011
January 27th, 2011 by ssadmin
How do you handle delivery?

For those of you that offer delivery service, you have had some big questions you had to address.   It seems like such a simple situation when you open a store but delivery is actually a very complex affair.
SelbySoft has some solutions for you however!  Today we will talk about the different ways that stores charge customers for delivery.
Most of our delivery customers choose to have a minimum delivery amount.  With SP-1 this can be based on the ticket or a menu group.  An example of the ticket amount would be that you may want a total ticket dollar amount of $10.00 in order to deliver.  An example of the menu group would be to only deliver if they order $10 of pizza, regardless of how much they order otherwise.  This stops the an employee from taking a salad delivery only.
Once a minimum charge is setup, you can choose to allow the customer to pay the difference between the minimum and the ticket total in order to meet the requirement!  For example, if a customer buys $8.00 of product, then SP-1 will add $2.00 to the ticket to meet the $10.00 minimum.  You can also add an option for overriding the additional charge if needed.
If the customer meets the minimum delivery requirements, then we get into what and how do we charge them?
With SP-1 you have four main methods of doing this. . .
Per ticket – With this you can add a charge per ticket for the delivery.  For example -$2.00 per delivery.
Per item – A little more complex.  In this method, you are charging based on the menu item and / or the order type.  So, if a customer orders 1 pizza for delivery, you may charge $1.00, 2 pizzas, $1.00, 3 or more would be $3.00 for the charge.  This can be used for a variety of different charges as well.   There is another method of doing this as well by using the accumulation switch.  With that turned on, the per item charge is accumulated.
Street Names:  With this activated, you can set a delivery address based on the specific street a customer lives on.
Map:  With this optional software, you can setup a delivery based on the range.  So under 1 mile is free, 2 miles out and more is $2.50
All of these options allow for delivery charges based on the time of day or day of the week as well!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Delivery, Employees, Order Entry, Uncategorized Tagged with: ,

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